PDF: http://pdf.testpassport.com/CT0-101.pdf
SW: http://demo.testpassport.com/CT0-101.zip
1. Which of the following BEST describes the functionality of a gateway? (Select TWO)
A. A device or software program that provides the central point of functionality for all VOIP calls.
B. A device or software program that provides a proxy between two systems with incompatible
technologies.
C. A device or software that navigates packets between the enterprise network and the internet.
D. A device or software that connects networks that use different protocols.
E. A device that protects against security breaches from external networks.
Answer: BD
2. A company has a contact center with thousands of distributed agents, skill-based routing, multiple hunt
groups, CTI and desktop screen pops. Management wants detailed reports about call volume and hunt
group activity within the contact center. Which of the following provides this level of detail?
A. Service Provider Multiplexer statistics
B. PBX call detail records
C. Automatic Call Distribution (ACD) reports
D. CTI server traffic reports
Answer: C
Powered By