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212. Voice quality issues are reported between two remote sites that are connected via an IPSec VPN.  The technician believes that the service provider network may be the cause of voice quality issues, and asks the service provider for packet loss, jitter, and delay statistics of the voice calls.  Which of the following makes it impossible for the service provider to meet this request?

A. End-to-end packet loss, jitter, and delay statistics are gathered as part of the SNMP packets between endpoints.

B. End-to-end packet loss, jitter, and delay statistics are gathered as part of the Real Time Control Protocol (RTCP) packets between routers.

C. End-to-end packet loss, jitter, and delay statistics are gathered as part of the RTCP packets between endpoints.

D. End-to-end packet loss, jitter, and delay statistics are gathered as part of the SNMP packets between routers.

Answer: C   

213. Which of the following cases is an automatic speech-recognition system preferable to an Interactive Voice Response (IVR)?

A. When numeric, instead of alphabetic, inquiries are necessary

B. When integration to a CTI system is necessary

C. When alphabetic, instead of numeric, inquiries are necessary

D. When integration to a CTI system is not necessary

Answer: C

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