230. Which of the following features is used when a call is delivered to the Automatic Call Distributor (ACD) from the PBX and then distributed to the next available agent?
A. Call connecting
B. Customer interaction
C. Queuing
D. Call flowing
Answer: C
231. Which of the following types of messaging allows users to send, receive and interact with message sources (e.g. email, fax and voicemail) from a single user interface?
A. Instant Messaging
B. Data Sharing
C. Text Messaging
D. Unified Messaging
Answer: D
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